We work hard to ensure your Cyclone Rake system arrives safely. That’s why new Cyclone Rakes now ship via freight delivery with ABF, which greatly reduces damage compared to multiple-box shipping.
However, if something does arrive damaged, here’s exactly what to do.
Step 1: Inspect the Pallet at Delivery
When your pallet arrives, take a moment to check for any obvious issues before unwrapping.
Look for:
Torn shrink wrap
Crushed or broken boxes
Damage to the pallet
Signs that boxes have shifted
📸 Tip: Take a few quick photos of the pallet as delivered.
Step 2: If Damage Is Visible, Note It Right Away
If you notice damage immediately:
Take photos of the affected area
Keep all packaging materials
Make a note of the damage if possible at delivery
Then contact our Customer Support team as soon as you can.
Step 3: Concealed Damage (Damage Found After Unpacking)
Sometimes damage isn’t visible until after you open the boxes. This is called concealed damage.
If you discover damage after delivery:
Report it within 5 business days
(starting the first business day after delivery)
Even if the pallet looked fine on arrival, please reach out right away once damage is found.
Step 4: Take Photos and Document the Issue
When reporting damage, the most helpful things you can provide are:
Photos of the pallet and shrink wrap
Photos of damaged boxes or parts
A brief description of what was affected
This allows ABF and our team to determine whether an inspection is needed.
Important: Freight inspections are typically required for damage valued over $2,000.
Step 5: Contact Customer Support Immediately
Please don’t worry — we’ll help resolve it quickly.
When you contact us, include:
Your order number
Photos of the damage
When you noticed the issue (at delivery or after unpacking)
We’ll guide you through replacement parts, returns, or claim handling.