Return Eligibility
We offer a 100% refund of the purchase price for:
Unused items
Items in original packaging
Returns initiated within the eligible timeframe
Please note the following:
Important Fee Information
15% restocking fee applies
Shipping costs are not refundable
Sales tax cannot be refunded after 90 days (due to state regulations)
How to Initiate a Return Online
Follow these simple steps:
Log into your Cyclone Rake account
Navigate to the Orders section
Locate the order containing the return item
Click "Return Items"
Select your reason for return
What Happens Next
Our returns department will respond within 1 business day
You'll receive detailed return shipping instructions
Follow the provided instructions to complete your return
Alternative Return Method
If you prefer, our customer service team can create a return case for you. Simply contact us to start the process.
Have Questions? We're Here to Help!
Our team is always happy to assist. Whether you'd like to call, schedule a callback, or send us a message through our Contact Us form, we're ready to help!