Understanding Combined Shipment Orders

To save on shipping costs and minimize environmental impact, we often combine multiple items from your order into a single package. This guide explains how to identify combined shipments and what to expect when you receive them.

How to Identify Combined Shipments

When reviewing your order confirmation or tracking information:

• Check the Notes section of your sales order

• Look for items marked "Combined Shipping"

• The final tracking number listed is for your consolidated package

Common Combined Shipment Examples

We regularly combine compatible items to improve your shipping experience. Here are some common combinations:

• Hitch and Mower Deck Adapter (MDA) shipped together

• Multiple smaller replacement parts packed in one larger box

• Wall Mount Kit bundled with an MDA

• Accessories like the Roof Rack Carrier combined with smaller parts

• Maintenance kits paired with other lightweight components

What to Expect When Your Package Arrives

Your combined shipment will arrive with:

• A red label stating "Multiple Items Inside"

• A detailed packing list of all included items

• Single tracking number for the entire package

Think You're Missing Items?

If you believe items are missing from your order, first check if your shipment was combined:

• Review your order confirmation email for "Combined Shipping" notes

• Check all boxes and packaging materials thoroughly – smaller items may be tucked inside larger components

• Look through the entire package, as accessories are sometimes placed in protective padding

• Refer to the packing list included with your combined shipment

Many customers initially believe items are missing when in fact they were included in a combined package. If after a thorough check you still believe something is missing, please contact our customer service team.

Reading Your Order Information

When reviewing your order status:

• Some items may not show individual tracking numbers

• This is normal for combined shipments

• The last tracking number in the Notes section covers all combined items

If you have any questions about your combined shipment or need help locating a specific item within your package, please don't hesitate to contact our customer service team.

Important Note:

Even if certain items don't display individual tracking numbers, they will arrive together in your combined shipment package.