To save on shipping costs and minimize environmental impact, we often combine multiple items from your order into a single package. This guide explains how to identify combined shipments and what to expect when you receive them.
How to Identify Combined Shipments
When reviewing your order confirmation or tracking information:
Check the Notes section of your sales order
Look for items marked "Combined Shipping"
The final tracking number listed is for your consolidated package
Common Combined Shipment Examples
We regularly combine compatible items to improve your shipping experience. Here are some common combinations:
Hitch and Mower Deck Adapter (MDA) shipped together
Multiple smaller replacement parts packed in one larger box
Wall Mount Kit bundled with an MDA
Accessories like the Roof Rack Carrier combined with smaller parts
Maintenance kits paired with other lightweight components
What to Expect When Your Package Arrives
Your combined shipment will arrive with:
A red label stating "Multiple Items Inside"
A detailed packing list of all included items
Single tracking number for the entire package
Think You're Missing Items?
If you believe items are missing from your order, first check if your shipment was combined:
Review your order confirmation email for "Combined Shipping" notes
Check all boxes and packaging materials thoroughly β smaller items may be tucked inside larger components
Look through the entire package, as accessories are sometimes placed in protective padding
Refer to the packing list included with your combined shipment
Many customers initially believe items are missing when in fact they were included in a combined package. If after a thorough check you still believe something is missing, please contact our customer service team.
Reading Your Order Information
When reviewing your order status:
Some items may not show individual tracking numbers
This is normal for combined shipments
The last tracking number in the Notes section covers all combined items
If you have any questions about your combined shipment or need help locating a specific item within your package, please don't hesitate to contact our customer service team.
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Sample Combined Shipment Order
Important Note:
Even if certain items don't display individual tracking numbers, they will arrive together in your combined shipment package.
Have Questions? We're Here to Help!
Our team is always happy to assist. Whether you'd like to call, schedule a callback, or send us a message through our Contact Us form, we're ready to help!